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Client Guide


What we will need to help you

Before any other discusion happens, we need to know:

  • Who is the website talking to ? (e.g. Clients, Funders, other NGOs, health/social service/education professionals, volunteers – potential or existing)
  • What do you want to tell them?
  • What do you want them to do afterwards? (e.g. visit you, phone you, fund you, send their clients to you, send you their email adresses)

You need to decide and tell us what you want, e.g.:

  • a website created from scratch or update of an existing site
  • a self-managed wiki/blog/online calendar
  • mentoring/training in web/wiki/blog technology
  • a mix of the above.

We will then need (as emails to g.lancaster@mmu.ac.uk, not more than 1MB per email or a CD/DVD):

  • Textual Information in Word format files. Information must not infringe the intellectual property of the owners.. Information should be one page per web page including maybe:
    • a Home page – saying who the organisation is for and what it does. This should encourage people to look at further pages or tell them to look elsewhere.
    • a Links page – generally helpful, but also helps bonding with other organisations e.g. NGOs who may refer clients to you, your funders (or portential funders) and people who might link to you if you have already linked to them
    • Future Activities
    • Pages specifically targeted at particular groups of people e.g. women, disabled, funders, volunteers, clients
    • Case Studies – useful for funders
    • Donations page – How to give e.g. Bank Direst Debits and Standing Orders
    • Interactive pages that are easily updated by non-technical staff/volunteers – blog/calendars/discussion forum
    • Clients work pages – e.g artwork, creative writing, photography
    • Staff page – photos/names/responsibilities (use first name only if necessary)
    • Form page(s) – for gaining information about what people would like at the centre/on the website and who is looking at the website and also for you to create a postal mailing or e-mailing list
    • Pages that only members or staff can see
    • Contact page – phone/email/postal adress/map
  • Pictures in jpg/gif/png format files (not word!). Any photographs of identifyable people should have their written permission (or permission of parents, if under 16). A photograph for the homepage of a cross-section of your client group engaging in your activity and enjoying it is often useful.
  • FTP update details so that we can update your web space. Your ISP (Internet Service Provider) should provide these.
    Your ISP’s contact details should also be supplied, and you should phone/email your isp and instruct them to assist the Web angels project manager

Web Angels will then:

  1. Develop the site in a test area on your web space
  2. Update the ‘live’ site only with your approval
  3. Advise you as to how you can update your content, how you can obtain affordable update tools and mentor you in their use for a limited time

On completion, we require feedback on:

  • The quality of communications with Web Angels staff/volunteers
  • The quality of the delivered resource

  • The benefit to your organisation and the community of the Web Angels intervention

  • Future web projects involving Web Angels (if any)

  • Future non-web projects involving MMU students or staff